Privacy Policy
Effective January 1, 2026
Airlock Lubbock Spray Foam Insulation, lubbockinsulation.com, service@lubbockinsulation.com
Who we are and what this policy covers
Airlock Lubbock Spray Foam Insulation is an insulation contractor in Lubbock, TX. This policy explains what information we collect when you use our website, call us or ask for an estimate, how we use it, how long we keep it and what you can ask us to do with it.
It applies to every page of our site, starting with the home page, and to the details you give us when you reach out about a job. You can read more about our company on the About page.
Information you give us
When you fill out our estimate form or call us, we usually ask for your name, phone number, email address and the address of the house we'd be working on. We also keep what you tell us about the job, like a hot upstairs room, a drafty crawl space or how many inches are already in your attic.
Our contact form is run by an outside form service, so what you type is sent through that service and then to us. We only ask for what we need to answer your question, set up an estimate and do the work.
Information collected automatically, including cookies
Like most websites, ours collects some basic information when you visit. That can include your browser and device type, the pages you look at, how long you stay and the site that sent you to us.
Some of this is collected with cookies, which are small files your browser stores so a site can remember a visit or count traffic. We use this to see which pages people find useful and where the site needs work, not to build a profile of you.
You can block or delete cookies in your browser settings. The site will still work if you do, though some features may not.
How we use your information
We use your information to reply to your call or form, schedule an on-site estimate, do the job and follow up on it afterward.
We also use it to keep records of the work we've done on your house, answer questions about a past job and improve how our website and service work.
We don't sell your personal information, and we don't rent it out to anyone for their marketing.
When we share it
We share information only when it's needed to run the business or the law requires it. That includes the service providers who host our website, process our forms or help us keep records, and they're only allowed to use it to do that work for us.
We may also share information if a court, law enforcement or another government office lawfully asks for it, or if it's needed to protect our customers, our crew or our business.
How long we keep it
We keep your contact details and job records for as long as we need them to serve you, stand behind our work and meet our tax and business recordkeeping duties. Website traffic data is kept only as long as it's useful for understanding how the site is used.
When we no longer need information, we delete it or make sure it can't be tied back to you.
Keeping your information safe
We take reasonable steps to protect what you share with us, and we limit who on our team can see it. No website or storage system is perfectly secure, so we can't promise that information will never be exposed, but we'll act quickly if a problem comes up.
Your choices and rights
You can ask us to tell you what personal information we have about you, correct anything that's wrong or delete what we don't need to keep for legal or business reasons.
You can also ask us to stop sending you follow-up messages at any time. We'll still contact you about a job that's scheduled or in progress.
To make a request, reach us through the Contact page or call (806) 370-4846. We may ask you to confirm who you are before we make changes, so nobody else can get at your records.
Children's privacy
Our website is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. The current version will always be posted on this page, so check back here if you have a question about how your information is handled.
Questions or privacy concerns
If something about how we handle your information doesn't sit right with you, tell us and we'll look into it. You can send us a message through the Contact page or call (806) 370-4846, Mon–Fri: 6 AM–9 PM, Sat–Sun: 7 AM–9 PM.
We respond within 1 business day.